Because you belong at Twilio
The Who, What, Why and Where
Twilio is looking for a Staff Frontend Engineer who wants to design, develop, deploy and operate services at scale to power Twilio’s AI/ML products. You are eager to learn from the team as well as inspire your teammates with your knowledge and skills. You think about how great UI/UX heavily influences the end-user. Thinking of scale comes naturally to you. You have a keen sense of what good frontend architecture looks like.
Today, Twilio powers the delivery of billions of the world’s communications. Customer conversations are one of the most informative indicators of a product and business’ health. They cover every time a customer was delighted, frustrated, buying more, closing their account, needing help, etc. But usually those conversations are trapped away in a black box, analyzed only by listening to them one by one, or with basic keyword search capabilities.
The Twilio AI team is building a platform that uses machine learning to transcribe, categorise, and extract meaning out of customer conversations so companies can evaluate every one of them and build workflows that automate actions, like prioritizing high value leads to follow up on or identifying customers likely to churn. Our goal is to help companies power more effective business processes and better customer engagement, by understanding the meaning in every conversation.
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.
We are a team that believes in remote working and remote-friendly practices, and we are distributed across three continents. This position can be remote in either US or Canada (Vancouver or Toronto). Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.
In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well.
Salary Range: $132,928.00 - $182776.00
Rest of Colorado:
Salary Range: $116,312.00 - $159,929.00
Additionally, this role is eligible to participate in Twilio's equity plan.
An overview of Twilio’s benefits offered is listed below:
Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:
Healthcare Insurance and Leave
Reimbursement Programs & Stipends