Front End Developer
8x8
Posted 3 years ago
As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. [NYSE: EGHT] is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
Want to make a bigger impact in these extraordinary times? Join us in shaping the future of the Contact Center industry!
8x8 is seeking a Senior Front End Engineer to join our Contact Center engineering team.
What will you build?
8x8 Contact Center is a complete Cloud contact center SaaS solution that makes it easy to connect with your Customers and manage the workforce. Recognized for six years in a row in the Gartner Magic Quadrant for CCaaS.
It combines world-class omnichannel interactions capabilities, workforce engagement, quality management, outbound dialling, CRM (embedded and external integrations) and many other capabilities.
8x8 Contact Center is fast growing and already serves thousands of Customers spread across the globe.
How will you do it?
You will solve exciting challenges from the Contact Center domain, in the broader context of High Scalability (a few examples):
- Agent User Experience; intuitive, efficient, multi-tasking, collaboration friendly interface
- Realtime/Mission Critical: live interaction with the Customer on multiple media type (telephony, chat - sms - whatsapp-social media)
- High Concurrency: event driven design for handling Customer Interactions and Agent Roster (collaboration)
- Resilience: graceful degradation and self-healing; mission critical flows must continue
- Integrations: Standalone interface or integrated with popular CRM systems (Salesforce, Netsuite, etc.)
We are firm believers that Quality relies on healthy engineering practices:
- Well articulated Technical Design
- API First
- Great Code
- Extensive and candid Peer Reviews
- Qualitative and quantitative test coverage as per the Pyramid of Tests
- Excellent Documentation
What will be your responsibilities?
- Design and implement technical solutions that satisfy Product requirements
- Satisfy NFR-s, with special emphasis on Security and Observability
- Engage in the Continuous Improvement process
- Interactions with other Teams and Stakeholders
Are we a good match?
- Proven experience with Javascript, ES6+ (Typescript is a plus)
- Very good knowledge of common Javascript patterns and testing frameworks
- Excellent understanding of REST, WebSockets
- Good understanding of ReactJS, Redux
- Experience with HTML5, CSS (Styled Components is a plus)
- Good knowledge of Application Security principles and practices
- Good knowledge of Distributed Systems
- Deliver beautiful and well tested code
- Self Starter and ambitious
- Collaborative
- Play the long game
Working at 8x8:
- Industry leading, award winning technology and recognised on two Gartner Magic Quadrants
- Inclusive, supportive and collaborative culture yet with a winning mentality
- Encouragement and environment to make a difference
- Fun – check out our Instagram posts in the UK, Romania and the US, the smiles are real
- Deep passion for doing the best for our customers, giving them the best service and the best technology
#LI-IP1
For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
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