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Senior Front End Software Engineer



Job Title: Senior Software Engineer – Front End

Job Location: Santa Clara, US


ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better.  


We are seeking exceptional, passionate and self-driven Staff Engineers in the rapidly growing Conversational Interface Platform team to build highly innovative products in automated and intelligent chat domain.

Conversational Interface incorporates ML and NLU technology to make the chat agent smarter and more intelligent. With the advance of ML algorithm and ever-enrichment of the content, virtual agent is able to support the customer’s response with no or little human intervention.  It is an era that ML truly can help human in the service industry.  Conversational Interface provides the platform to manage the flows, topics, agents (both live and virtual) and customer chat sessions in a holistic way to enable other applications such ITSM, CSM and HR to improve the interaction effectiveness between the clients and backend service providers.

Please join this highly innovative team. Let us disrupt the industry!

What you get to do in this role: 

  • Build highly interactive web-based application UIs that can scale with application complexity
  • Create tools, libraries, and frameworks for other developers to build upon
  • Work with a strong set of teams to improve developing and deploying applications and customizations
  • Apply new technology and innovation to improve platform functionality
  • Deliver and outstanding experience for our customers

In order to be successful in this role, we need someone who has:

  • Bachelor’s/master’s degree in Computer Science or related discipline
  • 3+ years of experience designing and building scalable reusable software components
  • Significant experience designing and implementing highly interactive user interfaces for high volume web applications
  • Expertise working with JavaScript libraries such as AngularJS, Bootstrap, React, Node.js, jQuery, and Prototype
  • Deep knowledge of AJAX, JSON, HTML, XML, CSS, SOAP, REST and associated frameworks
  • Experience with Java or a similar OO language
  • Experience with relational databases and SQL
  • Strong written and verbal communication
  • Experience with open source technologies like Linux, Apache/Tomcat and MySQL
  • Strong written and verbal communication

It would be even better if you have:

  • Experience developing on the ServiceNow platform and API’s
  • Experience in developing chat/virtual agent applications.
  • Expertise in unit and integration test automation
  • Experience with relational databases: Oracle, MySQL MS SQLServer
  • Familiarity with Unix shell 


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