Job Title: Senior Software Engineer – Front End
Job Location: Santa Clara, US
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
We are seeking exceptional, passionate and self-driven Staff Engineers in the rapidly growing Conversational Interface Platform team to build highly innovative products in automated and intelligent chat domain.
Conversational Interface incorporates ML and NLU technology to make the chat agent smarter and more intelligent. With the advance of ML algorithm and ever-enrichment of the content, virtual agent is able to support the customer’s response with no or little human intervention. It is an era that ML truly can help human in the service industry. Conversational Interface provides the platform to manage the flows, topics, agents (both live and virtual) and customer chat sessions in a holistic way to enable other applications such ITSM, CSM and HR to improve the interaction effectiveness between the clients and backend service providers.
Please join this highly innovative team. Let us disrupt the industry!
What you get to do in this role:
In order to be successful in this role, we need someone who has:
It would be even better if you have: