Because you belong at Twilio
The Who, What, Why and Where
Twilio is growing rapidly and seeking a Front End Design Engineer to lead the development of a design system for support on Flex, our programmable contact center solution. We are seeking a user interface designer and developer with a strong product mindset to help us reinvent the agent and customer support experience at scale. This role requires a creative software engineer with solid computer science fundamentals and skilled in the design and development of Web components. In this role, you will collaborate with our product and engineering teams to create world-class support user experiences that showcase the value of Twilio products for our customers.
We are looking for a talented interface designer who can develop rich, high-fidelity Web mocks and functional components, and work closely with our front end engineers to customize these components to serve real-world, customer-facing use cases. You are:
As a Front End Design Engineer, you live the Twilio Magic by:
Services Engineering team is a growing engineering team in the Go To Market (GTM) organization with an expanded charter to serve the needs of our Customer Support, Success, and Professional Services organizations. You will help us deliver the reference implementation of Flex at Twilio that serves as the communications backbone for all customer interactions across the end-to-end customer journey, and provide tools to empower our service teams and drive our customers’ success.
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.
This position will be located in our beautiful office at 375 Beale Street in San Francisco. You will enjoy our incredible perks: catered meals, snacks and drinks, game room, ergonomic desks, massages, Wednesday Night dinners, monthly All Hands and more.
You will also be part of a company that believes in small teams for maximum impact; that strives to balance work and home life; that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, and can draw the owl and not be beholden to one playbook.
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.